OKVIP Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the OKVIP platform, including the website at okvip.bid and the OKVIP mobile application. It explains how OKVIP ("we", "us", "the platform") collects, stores, uses, and protects the personal information you provide when you register, play, or interact with any part of the OKVIP service.

By creating an account on OKVIP or using any of our services, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, please do not use the OKVIP platform.

OKVIP is committed to handling your personal data responsibly. We follow industry-standard data protection practices and use your information only for the purposes described in this policy. We do not use your data for purposes you haven't been told about, and we do not sell it to advertisers or data brokers.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which contain additional information relevant to your use of OKVIP.

2 Data We Collect

OKVIP collects two categories of personal data: information you provide directly, and information collected automatically when you use the platform.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you request self-exclusion support).

3 How We Collect Your Data

OKVIP collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automated technologies: When you browse or use the OKVIP platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive data from identity verification providers, payment processors (such as bKash and Nagad), and fraud prevention services to verify your identity and protect your account.
• Referral programmes: If you were referred to OKVIP by another player, we may receive limited information about the referral to process the associated reward.

4 Why We Use Your Data

OKVIP uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described below:

• Account management: To create, maintain, and secure your OKVIP account, including login authentication and password recovery.
• Identity verification: To verify your age and identity as required by our platform rules and responsible gaming obligations. All players must be 18 or older.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of your financial activity on OKVIP.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the OKVIP support team.
• Platform improvement: To analyse usage patterns and improve the OKVIP platform, fix bugs, and develop new features that better serve our players.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to accounts.
• Responsible gaming: To monitor gaming activity and identify players who may need support, in line with our responsible gaming commitments.
• Marketing communications: To send you information about OKVIP promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.

5 Data Sharing and Disclosure

OKVIP does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data may be shared in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents and personal details to verify your age and identity. These providers are contractually bound to handle your data securely.
• Fraud prevention services: We may share technical data (such as IP addresses and device fingerprints) with fraud detection services to protect the platform and its players.
• Legal authorities: OKVIP may disclose your data to law enforcement, regulatory bodies, or courts where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of OKVIP, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address registered to your OKVIP account.

6 Cookies and Tracking Technologies

OKVIP uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic navigation. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Help us understand how players navigate OKVIP — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings, such as language preference and display options, so you don't have to re-enter them each visit.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help us show you relevant OKVIP offers rather than generic ones.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using OKVIP, but some features may work less smoothly. Note that clearing cookies will log you out of your OKVIP session.

7 Data Security

OKVIP takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.

• Encryption: All data transmitted between your device and the OKVIP platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within OKVIP is restricted to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Two-factor authentication: OKVIP supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to add an extra layer of protection to your account.
• Regular security audits: Our platform and infrastructure undergo regular security reviews and penetration testing to identify and address vulnerabilities.
• Incident response: In the event of a data breach that affects your personal information, OKVIP will notify you promptly via your registered email address and take immediate steps to contain and remediate the breach.

While OKVIP takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8 Data Retention

OKVIP retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained in anonymised or aggregated form for up to 2 years for analytics purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required for the purposes for which it was collected, OKVIP will securely delete or anonymise it. You may request early deletion of your data in certain circumstances — see Section 9 for your rights.

9 Your Privacy Rights

As an OKVIP player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".

• Right to access: You can request a copy of the personal data OKVIP holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update most account details directly through your OKVIP account settings.
• Right to deletion: You can request that OKVIP delete your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after a deletion request.
• Right to restrict processing: You can ask OKVIP to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where we process your data based on your consent (for example, for marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to OKVIP processing your data for direct marketing purposes at any time. Simply contact support or use the unsubscribe link in any marketing email.

OKVIP will respond to all privacy requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

The OKVIP platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on OKVIP, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

OKVIP uses age verification checks during registration and may request identity documents at any time to confirm a player's age. Any account found to belong to a minor will be permanently closed and any associated funds forfeited.

11 Third-Party Links

The OKVIP platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate under their own privacy policies, which OKVIP has no control over. We recommend reviewing the privacy policy of any third-party site before providing your personal information.

OKVIP is not responsible for the privacy practices or content of any third-party websites linked from our platform.

12 Updates to This Policy

OKVIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated policy will always be available on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically. Your continued use of OKVIP after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way OKVIP handles your personal data, please get in touch:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request"
• Live Chat: Available 24/7 via the OKVIP platform
• FAQ: Visit our FAQ page for quick answers

We aim to respond to all privacy-related queries within 2 business days. Formal data subject requests (access, deletion, portability) are handled within 30 days as described in Section 9.